How can we help you? 

Please have a look at our frequently asked questions.

Your Online Purchase

Can I edit my account?
Please login first, afterwards in the My Account section you can access and change your personal details at any time.
Can I reset my password?
To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD”. Alternatively, you may click on this link to go to the login page https://www.murkas.com/my-account/
Are my personal details safe?
For security reasons, Murkas Online does not save credit card information. The data is immediately passed to the company’s partner systems for payment processing. If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations.
If your online shop secure?
The details provided to Murkas will not be forwarded to any third parties under any circumstances. Murkas Online uses cookies to tailor its products and services. This enables the Online Shop to recognise your browser and to offer you more personalised service. Cookies can be deactivated at any time in your browser.
What is my wishlist?
This service is available to registered users of the Online Shop. Your wish list may contain up to 20 products that may be bought later or marked as gift ideas. Articles in your wish list can be purchased at any time and subject to availability by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change and items in the wish list are not reserved.

Shipping

Shipping Terms & Conditions
Orders placed from Monday to Friday 16:00 GMT will be processed and shipped the following business day.

Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.

Murkas Online offers 2 modes of shipping: Standard and Expedited delivery.

Standard delivery time (days after processing and shipping):

  • Europe: 3-5 working days
  • North America, Australia, New Zealand: 5-7 working days
  • Rest of the World: 7-10 working days

Standard Cost: £4.45

Free standard shipping over: £100

Expedited delivery time (days after processing and shipping):

  • Europe: 1-2 working days
  • North America, Australia, New Zealand: 2-4 working days
  • Rest of the World: 3-5 working days

Express Cost: £25

Murkas is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Murkas until receipt of final payment.

Our delivery partners Royal Mail, UPS, DPD and GLS (Standard Service) handle all shipments in Europe. When ordered by the last delivery dates communicated, items will usually be delivered on time.

Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Murkas can assume no liability in such cases. We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.

Can I change delivery address?
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal. For standard delivery the address change is not possible.
Where is my parcel?
Please check the shipping confirmation email to track your parcel. If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour. Otherwise, please look for a notification of attempted delivery, you may find it in your letter box. In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.

Shipping

Shipping Terms & Conditions
Orders placed from Monday to Friday 16:00 GMT will be processed and shipped the following business day.

Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.

Murkas Online offers 2 modes of shipping: Standard and Expedited delivery.

Standard delivery time (days after processing and shipping):

  • Europe: 3-5 working days
  • North America, Australia, New Zealand: 5-7 working days
  • Rest of the World: 7-10 working days

Standard Cost: £4.45

Free standard shipping over: £100

Expedited delivery time (days after processing and shipping):

  • Europe: 1-2 working days
  • North America, Australia, New Zealand: 2-4 working days
  • Rest of the World: 3-5 working days

Express Cost: £25

Murkas is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Murkas until receipt of final payment.

Our delivery partners Royal Mail, UPS, DPD and GLS (Standard Service) handle all shipments in Europe. When ordered by the last delivery dates communicated, items will usually be delivered on time.

Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Murkas can assume no liability in such cases. We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.

Can I change delivery address?
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal. For standard delivery the address change is not possible.
Where is my parcel?
Please check the shipping confirmation email to track your parcel. If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour. Otherwise, please look for a notification of attempted delivery, you may find it in your letter box. In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.

Shipping & Returns

How much is shipping?
We offer free shipping for any purchase over $150 for both domestic and international purchases. Orders under $150 will be will be charged the following flat rates:

  • $3 for Domestic Shipments (within UK)
  • $10 for International Shipments (door to door worldwide tracking)
What are the estimated delivery times?
Orders are dispatched within 1-2 working days from the UK (usually the same or the next day). Your tracking number will be provided via email upon shipment of your order. Orders outside the EU may be subject to delivery duties.

The estimated delivery times are:

Europe: 3-5 working days
North America, Australia, New Zealand: 5-7 working days
Rest of the World: 7-10 working days

How do I return my item?
It’s very important to us that you are completely happy with your purchase. Because of this commitment, we have a solid “No-Questions-Asked” 14-day return policy (minus shipping) on all of our products. For more information on returns, exchanges and refunds please see Our Return Policy.