How can we help you? 

Please have a look at our frequently asked questions.

Your Online Order

How do I place my order?
If you have found a MURKAS product you love, then placing an order is simple.

Click on the product you want and then, at the bottom right of the page, click ‘Add to cart’. Where relevant, select the correct item size. The item will then automatically be added to your shopping basket.

You can either continue shopping, adding more than one item to your basket at any time.

Once you are ready to place your order, click on the ‘cart’ and then ‘checkout’.

You will then be asked to enter your delivery address for us to calculate the shipping costs. The order total will automatically be updated.

You will then be asked to enter your billing address and preferred payment method.

Once your order has been placed you will receive an email confirming receipt and your order number.

You can pay via an Paypal secure checkout using the following payment methods: PayPal Credit/Debit Card If you are having trouble placing your order or have any questions, please contact us at support@murkas.com

Can I cancel my order?
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible, cancellation of an order is only possible up to approximately 30 minutes from the receipt of the order confirmation email.

Please contact customer relations via Live Chat or phone to see if a cancellation is possible. Our Customer Relations Department is available from Monday to Friday, from 9am to 6pm, excluding bank holidays.

If cancellation is no longer possible, unwanted items would need to be returned per our returns policy. Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you. As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

Can I add items to my order?
Once an order has been successfully placed, it cannot be amended in our system. The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email.

To see if cancellation is possible, please contact customer relations via Live Chat or phone. This would allow you to place a new order. If cancellation was not possible, please place a new order for the additional items.

How can I add a greeting card/gift bag?
Once the order has been successfully placed, within approximately 30 minutes from the receipt of the order confirmation email, you can still contact our customer relations to see if it is possible to add a greeting card or a gift bag. To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone. Our customer relations department is available from Monday to Friday, from 9am to 6pm, excluding bank holidays.
Can I return my order?
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Our return policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The custom made or made to order items cannot be returned or exchanged.

How do I apply my voucher code/gift card?
To redeem your voucher code, please follow these easy steps:

Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE”. You will get a visual confirmation that your voucher code has been redeemed.

Please note that only one voucher can be redeemed per purchase. Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Murkas Remix Collection, and special sculptures are excluded.

Payments

What payment methods do you accept?
You can make the payment using Credit card/Debit card via Stripe or Paypal, Direct Bank Transfer or Discount Coupons.
What currency are your prices charged in?
Prices are charged in £ GBP, € Euros, and $ USD. You will be able to change the currency at top of the page.
Do I need to open an account to make a purchase?
You do not need to create an account to make purchases on our site. Simply click Continue to proceed to checkout. To make your future purchases even faster, you can create an account during checkout.
There's an error message during checkout
We apologise that you are experiencing difficulty when trying to place your order. Please feel free to contact us with the error code you are receiving and we will be happy to assist.
Can I have an invoice?
You’ll find a link on your order confirmation to download your invoice but if you need help, just get in touch.
Billing Address
Please note that when placing an order on our website the billing address should be the registered address for the debit or credit card used to pay at the checkout. We would recommend using the same shipping and billing address, however if the order is a gift then it is possible to ship to an alternative address especially if the address is registered to your Paypal account.

Shipping

When will you ship my order?
As soon as we receive your order on our site, it’s instantaneously transmitted to our shipping team where the address data is then automatically passed on to the delivery courier. In the meantime your products are carefully packed and boxed, ready for shipping.

Orders placed from Monday to Friday 16:00 GMT will be processed and shipped the following business day.

Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.

Orders ship from the United Kingdom.

How long does the shipping take?
Murkas Online offers 2 modes of shipping: Standard and Expedited delivery.

Standard delivery time (days after processing and shipping):

  • Europe: 3-5 working days
  • North America, Australia, New Zealand: 5-7 working days
  • Rest of the World: 7-10 working days

Standard Cost: £4.45. Free standard shipping over: £100.

Expedited shipping estimated delivery times (days after processing and shipping):

  • Europe: 1-2 working days
  • North America, Australia, New Zealand: 2-4 working days
  • Rest of the World: 3-5 working days

Express Cost: £25. Free expedited shipping over: £500.

Our delivery partners Royal Mail, UPS, DPD and GLS (Standard Service) handle all shipments in Europe. When ordered by the last delivery dates communicated, items will usually be delivered on time.

Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Murkas can assume no liability in such cases. We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.

Can I use a different shipping address to my billing address?
Yes, it is possible to ship to an alternative address.
Do I need to sign for my delivery?
As all deliveries will require a signature, we would recommend that you are at the agreed shipping address on the day of delivery. If you’re not at home the courier may leave a note or leave the package at a local depot. We recommend keeping an eye on your tracking number to stay up to date on the status of your package.
Can I change delivery address?
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal. For standard delivery the address change is not possible. If you’ve noticed your order is shipping to the wrong address, please get in touch right away.
Where is my parcel?
Please check the shipping confirmation email to track your parcel. If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour. Otherwise, please look for a notification of attempted delivery, you may find it in your letter box. In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
Do you deliver to PO boxes or APO/FPO addresses?
Murkas is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Murkas until receipt of final payment.
Can I use a different shipping address to my billing address?
Yes, it is possible to ship to an alternative address.

Miscellaneous

Do you wholesale your products?
We wholesale our products to a very select group of stores around the world. If you’re interested in stocking MURKAS, you can email sell@murkas.com
I want to partner with MURKAS
If you’d like to partner with MURKAS, please get in touch with us.
The product I want is sold out
If the item you’re looking for has now sold out, you can usually sign up on the product page to be notified but please feel free to email us at support@murkas.com and we’ll try to give you an idea of when it will be available again.
Where can I buy MURKAS?
We sell exclusively from our online store and do not have a physical retail store. We appreciate that this can make choosing a bit more difficult. However, we do operate a 14 days from delivery return policy where we will offer a refund or store credit (excluding shipping costs) should you decide that you are not 100% happy with your purchase.
Authenticity of products
If you believe you have a fake product then just get in touch and we can verify it for you.
Customisation of items
At this time, we are unable to offer bespoke item or customisation of our items. However, if you have any ideas for new products, or something you think we could do to improve our current products, please feel free to contact us.
Gift Cards
You can purchase a Virtual Gift Card via our website. You can use multiple gift cards on a single order. Just type the first code into the box at checkout and the discount will be applied. You can then do this again to allow two vouchers to be applied to your order. Please note that Gift Cards are non-refundable and cannot be exchanged for a cash refund.
What is my wishlist?
This service is available to registered users of the Online Shop. Your wish list may contain up to 20 products that may be bought later or marked as gift ideas. Articles in your wish list can be purchased at any time and subject to availability by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change and items in the wish list are not reserved.